Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
It is important not to leave your search for a relocation company until the last minute. Give yourself plenty of time to arrange in-home consultations, appoint a relocation company and finalize all of your arrangements. We recommend you make contact a minimum of four to twelve weeks prior to your planned moving date.
The cost of your relocation is based on the total weight and volume of your shipment and the travel distance between origination and destination.
Your Relocation Consultant will be able to accurately measure your goods at the time of the in-home consultation and provide a relocation quotation based on this measurement.
No two relocations are the same, so MS Moving’s quotation will be specifically tailored to your individual requirements.
Quotations for domestic moves may include:
* Transportation cost
* Fuel surcharge (based on current Department of Energy fuel cost)
* Origin Service Charge
* Destination Service Charge
* Packing/unpacking
* Packing materials
* Preparation of an itemized inventory
* Pick up and collect from your home
Quotations for international moves may include:
* Supply of all new packing materials
* Packing of your household goods and personal effects by trained, experienced packers
* Preparation of an itemized inventory
* Collection from your home
* Crating/containerization and delivery to the terminal
* Preparation of all export documentation and all import documentation for the completion of Customs and Agricultural Clearances
* Payment of terminal charges
* Delivery direct to store/residence within a 50km radius of the destination port
* Unpacking and clearance of all waste materials on day of delivery, as required.
The quotation will exclude any import duties or taxes due in various countries, quarantine examinations if ordered or storage if required.
Your Relocation Consultant will be happy to explain this to you during the in-home
consultation.
Certain household items are considered hazardous and may be illegal to ship. For your protection, omit the following items:
Alcohol
Firearms and ammunition
Hazardous items, including aerosol cans, heating agents (such as Sterno), nail polish/remover, fire extinguisher, gas cylinders, paints, varnishes, solvents, thinners, oild, ammonia, bleach, household cleaners, chlorine granules or powder, muriatic (hydrochloric) acid, auto batteries, charcoal/lighter fluid, matches and lighters, combustible items
In addition to hazardous materials, we recommend that you personally transport perishable items and those of personal value. These may include:
Live plants
Prescription medicines
Stocks, bonds, securities
Collections (coins, stamps, etc.)
Insurance policies
Currency
Jewelry, furs
Other important documents
Please note that the above list is not exhaustive and MS will be able to advise you of further prohibited items. If moving internationally, each country may have its own restrictions.
MS’s expert team of packers will take care of everything on the day of.
Prior to their arrival:
* Dispose of any items you do not wish to take with you.
* Clear out the garage, attic and basement.
* Disconnect and defrost refrigerators and freezers.
* Drain washing machine.
* Thoroughly clean all outdoor equipment.
Remember to keep separate any items you will need to take with you when traveling, including identification or passports, money, travel documents, important paperwork, jewelry, valuables and suitcases.
Damage incurred to items you pack yourself may not be covered by transit insurance.
We strongly advise that you let MS pack all of your household items and personal effects. All MS crews are professionally trained and have years of experience packing people’s precious belongings.
Before you depart, your Move Manager will give you the details for your coordinator at the MS office where you’re moving to, along with your shipment details and the estimated date of arrival.
If you’re moving internationally, when you arrive in your new city, you will be contacted by the MS office who will coordinate inbound clearance, confirm the status of the goods, organize a date for delivery and discuss any storage requirements. Many countries require you to be present in order for your goods to clear customs, but each country has different rules that apply. Your Relocation Consultant can confirm the regulations for your situation.
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